The Challenge
Nemah faced a real ADA lawsuit due to critical accessibility issues on their Shopify storefront. They previously relied on an accessibility overlay tool, which failed to resolve the violations flagged in the lawsuit. Nemah had no internal development team to address these issues manually, and outside remediation was cost-prohibitive.
Key pain points:
-
Legal exposure due to unresolved violations.
-
Inability to fix issues without expensive developer support.
-
High cost of legal and technical remediation.
-
Limited visibility into underlying compliance risks.
"Getting hit with a lawsuit was the last thing we wanted, but Patrol turned a stressful situation into a manageable one. Their team (Sam and Nico) jumped in fast, gave us real solutions instead of surface-level fixes, and cut our settlement costs in half. What would have taken months of expensive developer time was resolved in days, automatically. Patrol didn’t just patch the problem - they gave us confidence that our store will stay compliant going forward."
Madison Lee, CEO at Nemah
The Patrol Solution
Patrol replaced Nemah’s existing accessibility overlay with:
-
An AI-powered accessibility audit that identified code-level violations and practical issues.
-
Auto-generated and auto-applied WCAG-compliant code directly in their Shopify theme saving $1,000s in developer costs and weeks of manual work.
-
Instant remediation of all violations cited in the lawsuit.
-
Continuous monitoring and automatic fixes for new violations introduced. Keeping Nemah in a steady state of compliance and creating an awesome paper trail of prioritizing accessibility.
Implementation was complete over a few calls. Patrol’s system now runs automatically and syncs every hour to their live store to maintain compliance.
Results:
-
100% of lawsuit-related violations fixed.
-
50%+ reduction in the legal settlement amount.
-
100+ hours of developer time saved.
-
$15,000+ saved on manual audits and remediation.